Question 1

How fast do orders ship?

Accepted Answer

Orders placed before 2pm ET ship the same business day. Standard delivery arrives in 3–7 business days, with expedited options at checkout.

Question 2

Is shipping free?

Accepted Answer

Standard shipping is free on orders over $35. Below that, a flat $4.95 rate applies.

Question 3

What is your return policy?

Accepted Answer

Return anything within 30 days in its original condition for a full refund or exchange. There's no restocking fee.

Question 4

How do I use a promo code?

Accepted Answer

Enter it in the promo field on the bag page. First-time shoppers can use WELCOME10 for 10% off their first order.

Question 5

Do you ship internationally?

Accepted Answer

We currently ship within the United States. International shipping is on the roadmap — join the newsletter to hear when it opens.

Question 6

How do I contact a human?

Accepted Answer

Email hello@modrack.it.com and we'll reply within one business day, Monday through Friday.

Shipping, returns & contact

Still deciding?